Reviews & Reputation

Run a five-star reputation.
Effortlessly.

From the first review to the last reply, iReview keeps every rating, response, and review request in one place, and uses AI to keep your score climbing.

★★★★★New 5★ review AI reply sent Rating 4.6 ▲ QR scan · review Google · Facebook · Yelp Win-back sent ★★★★★+0.6★ this quarter
ireview.com/reviews
iReview reviews in the web app
iReview reply screen on phone
Up to 3★ Higher rating with active review management
One inbox Google, Facebook, Yelp, TripAdvisor, OpenTable & Booking.com
35% Faster growth with active review management
How it works

One review, start to finish.

Follow a single review through iReview, exactly the way it travels from a guest's phone to a five-star reputation.

Connect Google, Facebook, Yelp, TripAdvisor, OpenTable, and Booking.com into one inbox
01

Connect every platform

Link Google, Facebook, Yelp, TripAdvisor, OpenTable, and Booking.com once. From then on, every review flows into a single inbox you control, per location.

Every review from every platform landing in one inbox in real time
02

Reviews land in real time

Every new review appears the moment it's posted, flagged Needs reply so nothing slips through the cracks.

AI-drafted on-brand reply to a Google review
03

AI drafts the perfect reply

AutoPilot AI writes an on-brand response in seconds. Send it as-is, tweak it in your own words, or let it reply automatically.

Color-coded tags for sorting and understanding reviews
04

Tag, sort, and understand

Color-coded tags and keyword rules organize feedback by theme, so you spot what guests love and what needs work.

Review landing page guests reach by QR, NFC, or SMS to leave a review
05

Ask happy guests for more

QR codes, NFC review cards, and automated SMS & email requests turn great visits into a steady stream of five-star reviews.

Dashboard showing the overall rating climbing toward the next milestone
06

Watch your rating climb

Repurpose your best reviews into social posts, and track your score, sentiment, and competitors as your reputation grows.

The difference it makes

Reviews compound. So does ignoring them.

Leave reviews unmanaged and your rating drifts. Stay on top of them with iReview and it climbs, month after month.

+193reviews a year
4.6★With iReview
3.8★Doing nothing
Month 12345Month 6
With iReview Doing nothing
How it helps

What iReview does for your restaurant.

Three things, working together, that turn reviews into a fuller dining room.

Collect more reviews

QR codes, NFC cards, and automatic SMS & email requests bring in a steady stream of fresh, real reviews.

Reply to every one

AutoPilot AI answers each review in your voice within minutes, so guests feel heard and nothing sits ignored.

Climb the rankings

A higher rating and fresh reviews push you up in Google & Maps, so more diners discover and choose you.

Every platform, one inbox

Every place guests review you, in one place.

iReview pulls in your reviews from across the web automatically, so you reply and report from a single dashboard you own.

Google

Google Most important

The reviews that decide who walks in. Pull them in, reply in seconds, and request more right from your dashboard.

Facebook

Facebook

Recommendations and ratings from your Facebook page, gathered and answered alongside everything else.

Yelp

Yelp

Keep an eye on Yelp without living in the app. New reviews surface in your inbox the moment they post.

TripAdvisor

TripAdvisor

Capture traveler reviews and protect the reputation that brings new diners through the door.

OpenTable

OpenTable

Diner reviews from your OpenTable listing, pulled in beside everything else so feedback never sits unseen.

Booking.com

Booking.com

Guest ratings from Booking.com gathered automatically, so travelers' feedback lands in the same inbox.

Tap-to-review

NFC cards turn every table into reviews.

A guest scans the card, your review page opens, and they leave a five-star review in seconds. No app, no typing a link.

  1. 1
    Hand over the cardA server gives the guest the NFC card with the check, or leaves it on the table.
  2. 2
    Scan or tapThe guest scans the QR code (or taps their phone), and your branded review page opens instantly.
  3. 3
    Leave a reviewFive stars and a few words, straight to Google, before they've even left the table.

Your servers just say "scan here to leave us a review" when they drop the check, the easiest ask in the building.

  • Works on any modern phone, nothing to install
  • Put cards on tables, the counter, or the bill folder
  • Every scan is tracked, so you see what's working
  • Reorder cards right from your dashboard
+193 more reviews, what one Denny's franchise captured with Kore.co's NFC cards.
Why it matters for your restaurant

Your reputation is your busiest table.

For a restaurant, reviews aren't vanity, they're how guests decide where to eat. Here's what iReview puts back on your bottom line.

More diners from Google

Guests check your rating before they pick where to eat.

  • Higher score ranks you higher in Search & Maps
  • Fresh reviews keep you visible
  • Win the click over the place next door

Win unhappy guests back

Answer complaints fast and many guests give you a second chance.

  • Reply in minutes, not days
  • A calm public reply reassures future diners
  • Spot recurring issues before they spread

Reviews that fill tables

Great reviews are free marketing for bookings and orders.

  • Collect more with QR codes & NFC cards
  • Automatic SMS & email requests
  • No ad budget needed

Hours back for your team

Stop living in Google and Facebook tabs.

  • AutoPilot AI drafts every reply
  • Review requests send themselves
  • One inbox for every platform

Every location, one place

Run one venue or twenty from a single dashboard.

  • Per-location ratings and reviews
  • Group view across the whole brand
  • Your review data stays yours

Proof that builds trust

Turn your best reviews into marketing.

  • Auto-post top reviews to social
  • On-site displays and QR codes
  • Win trust before the first visit
The cost of doing nothing

What happens if you don't manage your reviews?

Reviews don't sit still. Ignored, they quietly cost you diners. Managed, they compound into growth. Here's the difference, in numbers.

94%of diners avoid a restaurant after reading a bad review
1 in 3won't choose a place rated below 4 stars
5 to 9%revenue lift from a single extra star (Harvard Business School)
63%of guests never get a reply to the review they left
Reviews ignored

If you do nothing

  • Reviews pile up unanswered, and guests feel ignored
  • One rough month drags your rating below 4★
  • Roughly 1 in 3 diners scroll past you to a higher-rated spot
  • Negative reviews sit on top of your Google profile
  • You never learn what guests actually complain about
$29K to $48K a year left on the table*
Managed with iReview

If you do it right

  • Every review answered in minutes by AutoPilot AI
  • Fresh 5★ reviews from QR codes, NFC cards & auto-requests
  • Your rating climbs, like Denny's: 3.9 → 4.5
  • You always know what to fix and what to promote
  • A higher rating ranks you above the place next door
$29K to $48K a year back in your pocket*
Do the math on your restaurant
Monthly revenue$80,000
×
Lift from a stronger rating (5 to 9% per extra star)3 to 5%
=
Extra revenue per year$29,000 to $48,000

*Illustration using typical industry figures (Harvard Business School; ReviewTrackers) and the +0.6★ lift a Denny's franchise saw with iReview. Your numbers will vary, get a tailored estimate.

Always in the know

Know where every review stands.

Color-coded statuses move with each review, so your team can see what's handled and what still needs a reply at a glance.

ireview.com/reviews
Reviews list with color-coded statuses in the web app
Review status view on phone
Everything in one place

Everything you need to own your reputation.

One login runs your whole review operation, from the first rating to the report you show at the end of the month.

Operations

One inbox for every review

Stop hopping between apps. Every review from Google, Facebook, Yelp, TripAdvisor, OpenTable, and Booking.com lands in a single, real-time inbox, so you reply and report from one place that belongs to you.

  • All platforms aggregated automatically, per location
  • New reviews surface the moment they post
  • Filter by rating, platform, tag, or whether you've replied
  • Search across every review you've ever received
  • Reply without leaving the dashboard
  • Your review data stays yours, not a vendor's
All reviews
G
★★★★★
f
★★★★☆
New
Y
★★★★★
T
★★★★★
AI

AutoPilot AI replies

The AI Autoresponder drafts a personalized, professional, on-brand reply to every review in seconds. Approve them yourself, or let AutoPilot respond automatically around the clock.

  • On-brand replies written in your restaurant's voice
  • Approve-first or fully automatic responses
  • Set rules by rating, platform, or location
  • Replies that show guests you genuinely care
  • Hours of work handled for you, every week
  • Never leave a review unanswered again
G★★★★★
AI
Auto-reply
Speed

Saved quick replies

Build a library of ready-to-send responses for praise and complaints. Pick one, tweak it if you like, and send, so the whole team replies fast and stays on message.

  • Reusable templates for common feedback
  • Send as-is or edit in your own words
  • Keep tone consistent across your team
  • Handle a backlog of reviews in minutes
  • Pair with AI for an instant first draft
Quick replies
Organize

Tags & keywords

Turn raw feedback into insight. Color-coded tags and keyword rules sort every review by theme, so you can see exactly what guests rave about and what keeps coming up.

  • Color-coded tags like Service, Food, Ambiance, Wait time
  • Auto-tag reviews by the keywords you choose
  • Filter the whole inbox down to a single theme
  • Spot recurring issues before they spread
  • Track which areas are improving over time
★★★★★
Service Food Ambiance
Growth

Review requests

Great visits should become great reviews. Send branded SMS and email requests at the right moment and turn your happiest guests into a steady stream of five-star ratings.

  • Automated SMS & email review requests
  • Branded with your restaurant's name
  • Send right after a visit, when it matters most
  • Track requests sent and reviews earned
  • More fresh reviews, higher in search results
How was your visit to Crudo Taverna?
★★★★★ Loved it!
Leave a review ›
In the room

QR codes & NFC review cards

Put reviews one tap away at the table. A scannable QR code or an NFC card sends guests straight to your review page, the proven way to capture five stars before they leave.

  • Branded QR code generated from your dashboard
  • Tap-to-review NFC cards for tables and the counter
  • Guests rate you in seconds, no typing a URL
  • Track scans, taps, and reviews captured
  • Order more cards right inside the platform
Scan to review★★★★★
Insight

Sentiment & ratings

See your reputation as a number you can move. Track your average score and the split of positive, needs-work, and negative reviews, per platform and per location.

  • Average rating across every platform
  • Positive, neutral, and negative breakdown
  • Rating trend this period vs. last
  • Per-location and per-source scores
  • Know exactly where to focus next
4.6★★★★★
1,284 reviews
PositiveNeutralNegative
Benchmark

Competitor analysis

Know how you stack up against the restaurant down the street. Track competitors' ratings and review volume so you can see where you lead and where to push.

  • Benchmark your rating against local rivals
  • Watch competitor review volume over time
  • Spot the gaps you can win on
  • Set targets that are grounded in your market
  • Turn reputation into a competitive edge
You4.6
Rival A4.1
Rival B3.7
Marketing

Reviews into social posts

Your best reviews are your best marketing. Repurpose five-star reviews into branded social posts and schedule them across Facebook, Instagram, and more, automatically.

  • Turn glowing reviews into ready-to-post graphics
  • Publish to Facebook, Instagram, LinkedIn & more
  • Schedule posts ahead across every account
  • Keep your social feed full without the busywork
  • Let proof from real guests do the selling
CTCrudo TavernaJust posted
★★★★★
"Best dinner we've had all year!"
Operations

Multi-location

Run one restaurant or twenty from a single login. Each location keeps its own reviews, score, and settings, while you watch the whole group's reputation from one dashboard.

  • Manage every venue from one account
  • Per-location reviews, ratings, and requests
  • Group rollups across the whole brand
  • Switch locations in a single tap
  • Consistent replies across the group
CTCrudo Taverna4.6★
HSHarbourside4.4★
APAirport Lounge4.2★
Visibility

Listings management

Make sure guests find the right details everywhere they look. Keep your business listings accurate and see each source's score, so search and maps work in your favor.

  • Track your listing across key platforms
  • See a per-source score for each location
  • Spot inconsistent or missing information
  • Strengthen how you show up in local search
  • One place to keep your presence tidy
Google✓ Complete
Yelp✓ Complete
TripAdvisor! Add hours
Reporting

Reports & insights

Prove the progress. Clear analysis and achievement reports show how your rating, review volume, and response rate are moving, ready to share with owners or partners.

  • Analysis reports on rating and volume trends
  • Achievement reports that celebrate the wins
  • Track response rate and time to reply
  • Filter by date range, platform, and location
  • Export and share in a couple of clicks
Rating trend▲ +0.6
Your reputation, live

See your whole reputation at a glance.

The dashboard turns every review into insight, so you always know where your reputation stands and what to do next.

  • Average rating across Google, Facebook, Yelp, TripAdvisor, OpenTable & Booking.com
  • Positive, neutral, and negative sentiment split
  • Rating and review-volume trend, this period vs. last
  • Reviews still needing a reply, front and center
  • Requests sent, reviews earned, and top tags
ireview.com/dashboard
Reputation dashboard with rating trends in the web app
From reviews to a to-do list

Reports that tell you what to do next.

iReview reads every review and turns the patterns into clear, restaurant-specific suggestions, so you're not staring at charts wondering what they mean. Each report comes with a short list of what to fix and what to promote.

Promote your tiramisu, it's loved in 38 five-star reviews this month. Speed up Friday service, "long wait" came up in 12 recent reviews. Reply to 3 reviews waiting since yesterday to protect your score.
ireview.com/reports
iReview report suggestions for a restaurant in the web app
Two views, one system

Your reputation, on every screen.

The same live reviews, shown two ways: a full web dashboard for the deep work, and the owner app for replying on the go.

ireview.com/dashboard
iReview web dashboard
At the desk

The full web dashboard

Where whoever runs your marketing handles it all, replies, tags, review requests, social posts, and reports, in one spot.

  • Work the entire review inbox across platforms
  • Run review requests, QR/NFC, and social posts
  • Dig into sentiment, competitor, and trend reports
  • Manage every location from one login
  • Set up AutoPilot AI rules and quick replies
Owner app review notifications
Owner app ratings overview
Owner app review reply
Anywhere

Replies in your pocket

For the owner who wants to stay close to every review. Get a push the moment one lands and reply with an AI-drafted response in a tap.

  • Push notifications on every new review
  • Reply with an AI draft from anywhere
  • See your live rating and sentiment at a glance
  • Switch between all your locations in a tap
  • Never miss a review that needs a response
Real restaurants, real results

Restaurants don't just look better. They grow.

iReview turns scattered feedback into a reputation that brings guests through the door, and the numbers back it up.

  • A Denny's franchise lifted its Google rating from 3.9 to 4.5 with the AI Autoresponder
  • 193 more reviews captured using Kore.co's tap-to-review NFC cards
  • Every review answered in minutes, not days, across every location
  • A fresher, higher-rated profile that turns more searches into seated guests
Read the case study ›
Google rating▲ +0.6
4.5★★★★★
was 3.9
+193new reviews
+5%revenue lift

9,000 Clients (and counting). That's Trust.

clients
quote-icon

Our company's journey with iReview has been nothing short of transformative. Before iReview, managing our online reputation was a constant challenge, but the platform's powerful features have completely changed the game for us.

The AI Autoresponder isn't just a time-saver; it crafts personalized, professional, and thoughtful responses to every review, showing our customers that we genuinely care about their feedback. This single feature has been instrumental in allowing us to engage with our audience. Thanks to iReview's comprehensive review management tools and the incredible support from their team, our company's Google rating has seen an astonishing increase of 6 points! From 3.9 to 4.5. This is a testament to the platform's effectiveness and its ability to turn our online reputation into a powerful asset.

iReview is more than a tool; it's a critical partner in our success. We highly recommend it to any business serious about improving its online presence."

Carl Ferland

Denny's Franchisee, Orlando Florida

Restaurant Packages

One Login. One System. Total Control.

Reservations + Ai

Kore Starter

Starting at:
$199
Monthly

Fill seats | Capture Reviews

  • Unlimited Table Reservations
  • Review Management with AI Responder
  • Social Media Automation
  • Competitor Analysis
  • Unlimited SMS Customer Notifications
  • Free Tablet
  • Available Add-On: VOIP Phone System with AI.
  • $299 for 1,000 minutes, every additional 100 minutes is $15.

Main Course

Kore Essentials

Starting at:
$299
Monthly

AI-Powered Reputation | Ordering | Marketing

  • Unlimited Table Reservations
  • Review Management with AI Responder
  • Social Media Automation
  • Competitor Analysis
  • Direct Online Ordering & Delivery
  • Email & SMS Marketing (2000 SMS Included)
  • Payments Platform
  • Website
  • Free Tablet
  • A one-time fee of $107 campaign registration will be applied for SMS messaging.
  • Available Add-On: VOIP Phone System with AI.
  • $299 for 1,000 minutes, every additional 100 minutes is $15.
Get Started

"Everything A Restaurant Needs To Modernize, Transact, And Automate — Without The High Monthly Cost."

Full Course

Kore Growth

Starting at:
$399
Monthly

Automated Growth & Social Presence

  • Website
  • Online Ordering & Delivery
  • Loyalty Program
  • Email & SMS Marketing (3000 SMS Included)
  • Review Management with AI Responder
  • Payments Platform
  • Social Media Automation
  • AI review-to-post repurposing
  • 5 NFC Review Cards
  • Website Storage Upgrade (5GB Included)
  • Unlimited Table Reservations
  • A one-time fee of $107 campaign registration will be applied for SMS messaging.
  • Available Add-On: VOIP Phone System with AI.
  • $299 for 1,000 minutes, every additional 100 minutes is $15.
Get Started

"Grow Your Audience, Boost Reviews, And Scale Your Online Reputation Automatically".

Chef's Table

Kore Elite

Starting at:
$499
Monthly

Full Customer Lifecycle + Automation Stack

  • Website
  • Online Ordering & Delivery
  • Loyalty Program
  • Email & SMS Marketing (4000 SMS Included)
  • Review Management with AI Responder
  • Payments Platform
  • Social Media Automation
  • 10 NFC Review Cards
  • Website Storage Upgrade (5GB Included)
  • Live Web Chat
  • Website Blog
  • Unlimited Table Reservations
  • Digital Business Cards
  • CRM - Powered Guest Targeting
  • A one-time fee of $107 campaign registration will be applied for SMS messaging.
  • Available Add-On: VOIP Phone System with AI.
  • $299 for 1,000 minutes, every additional 100 minutes is $15.
Get Started

"Your Full Digital Restaurant Operating System — From Ordering To Marketing To Customer Engagement."

Need Help
With Something Specific?

We're Here For You.

  • Contact your Kore.co representative or authorized partner for setup, integrations, or support
  • Log in to the Kore.co Member Portal to access how-to videos, product updates, and best practices for restaurants
  • Check out our FAQ's, you may find quick answers to common restaurant-related questions
  • Fill out the form and we'll respond within 1-2 business days

Inbox That Gets Checked:

sales@kore.co

Give Us A Call:

(888) 744-7388

Want to drop us a line?

Fill out the form. We're fast.

FAQ

We've Got Answers.

iReview pulls in reviews from Google, Facebook, Yelp, TripAdvisor, OpenTable, and Booking.com automatically, per location, into one inbox.

Yes. AutoPilot AI drafts a personalized, on-brand reply for every review. You can approve each one first, or let it respond automatically.

With QR codes, tap-to-review NFC cards on the table, and automated SMS & email requests sent right after a guest's visit, the moments when they're most likely to leave five stars.

Yes. Run one location or a whole group from a single login. Each location keeps its own reviews and score, with rollups across the brand.

You stay in control. Negative reviews are flagged the moment they land so you can respond fast, and a quick, genuine reply often turns an unhappy guest into a returning one.

Yes. Always. Your reviews, replies, tags, and history belong to you, not a third-party platform.

In Good Company

IFA
ICK
UBER-EATS
telnyx
google-cloud
pax
grubhub
Dealertrack
acredited-business
cuk-cuk
Doordash
Dennys
Forbes
Fiserv
mac-marketing
Zpayd
Clover
Campaign Registry
IFA
ICK
UBER-EATS
telnyx
google-cloud
pax
grubhub
Dealertrack
acredited-business
cuk-cuk
Doordash
Dennys
Forbes
Fiserv
mac-marketing
Zpayd
Clover
Campaign Registry

High-Performance Hospitality.

Handled.

Table Reservations
Restaurants Switching From Per-Cover Reservation Platforms Can Save Thousands Per Year While Keeping 100% Of Their Guest Data.
Online Ordering & Delivery
A Restaurant Processing $60K Per Month Can Save ~$7,900 Per Year By Switching From 2.9% To Kore's 1.8% Processing Rate, Before Counting Time Saved Or Tools Replaced.
Payments & Processing
A Restaurant Processing $60K Per Month Can Save ~$7,900 Per Year By Switching From 2.9% To Kore's 1.8% Processing Rate, Before Counting Time Saved Or Tools Replaced.
Reviews & Reputation
Restaurants With Active Review Management Grow Up To 35% Faster Than Those That Ignore Reviews.
SMS & Email Marketing
Restaurants Using SMS Alongside Email See 20 - 30% Higher Engagement Than Email-Only Campaigns.
Design & Web Development
Restaurants Can Save Up To 70% Compared To Traditional Agency Pricing While Getting Consistent, Professional Design.

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